About AustralShade
How many models do you have?
All Australshade systems available are offered online.
What is a Structure?
A Structure is more than just a practical roof: it’s a timeless extension of your home that blends style, comfort, and functionality. Traditionally, pergolas were open-frame structures draped with climbing plants, but today they’ve become a modern outdoor must-have. In many countries, pergolas are valued for sun protection, and in Australia they are a popular addition to terraces, patios, and gardens.
Does Australshade offer customisable sizes?
Australshade are available in a number of standard sizes and can be combined to make bigger spaces
Can I combine Australshade structures?
Yes, you can absolutely combine multiple structures for a larger covered space.
Where is Australshade Based?
Australshade is a global brand with Warehouses in Europe, the US, and Australia.
Do Pergolas require council approval or planning permission in Australia?
In most cases, Pergolas do not require planning permission, but requirements can vary depending on state, property type, size, and location. Some councils may classify a pergola as a temporary outdoor structure, while others may request formal approval.
It is always recommended to check with the local council to confirm what applies to your property.
Payments
What payment solutions Australshade provide?
AustralShade offers a range of convenient payment methods to suit your preferences:
- Credit or Debit Card: AustralShade accepts VISA, MasterCard, or American Express. Please note that we do not store any of your card details. For security, all transactions require authentication through VISA or MasterCard SecureCode. This payment method is completely free of charge.
- Bank Transfer: For a straightforward payment option, you can choose to pay via bank transfer.
How much does a AustralShade pergola cost?
AustralShade price depend on factors such as model, size, and optional upgrades or accessories.
The price covers all these features, ensuring a high-quality, easy-to-install outdoor experience.
Delivery
How is my AustralShade kit delivered?
Your AustralShade kit is delivered safely and efficiently through our trusted logistics partner. Once your order is dispatched, you’ll receive an email.
Each item is shipped securely on a pallet and arrives in multiple packages, typically ranging from 20–60 kg per box, or 200 kg+ when glass panels are included. Please ensure there is suitable access at the front of your property for delivery
If you have limited access or special delivery requirements, simply contact us prior to dispatch and our team will coordinate the best solution with our freight partner.
How much does delivery cost for AustralShade in Australia?
Delivery is calculated on checkout before you pay.
How long does delivery take for AustralShade kits in Australia?
The current delivery information is displayed on each product page directly below the price.
Maintenance
What are the maintenance requirements?
A AustralShade is low maintenance.
Assembly
Where are the installation instructions?
All of our installation manuals and videos are located within the product box.
How long does it take to assemble a Pergolux pergola kit?
Assembly of the AustralShade pergola typically takes 3–5 hours with two people.
Can I combine AustralShade structures?
Yes, you can absolutely combine multiple structures for a larger space.
Can I modify the height or width of the structure?
AustralShades are available in a range of standard sizes designed to suit most outdoor spaces. While the structure is engineered for strength and durability, some customers choose to adjust theheight or width by carefully cutting the extruded steel profiles.